FAQ

At Studio Kuo, we accept all major credit and debit cards, as well as payment through digital platforms such as Apple Pay and Google Pay. For the convenience and safety of our clients and staff, we do not accept cash payments. This helps us maintain a secure and efficient payment process, allowing us to focus on providing exceptional service and quality products to our valued customers. Thank you for your understanding and cooperation in using our preferred payment methods.

At Studio Kuo, we take pride in creating unique, handmade products that may not be as perfect as factory production. We ask customers to understand and accept this characteristic before making a purchase. Therefore, we do not accept returns unless the product is faulty or damaged upon arrival. In the event of a faulty or damaged product, please contact our customer service team within 14 days of receiving your order to arrange for a replacement or refund. Thank you for supporting our commitment to handmade craftsmanship.

At Studio Kuo, we offer free shipping on all orders within Finland and Europe. For customers in Finland, you can expect delivery within 1-3 business days, while customers in Europe can expect delivery within 7-14 days. Additionally, we also provide the option for pick up at our location in Helsinki for those who prefer to collect their orders in person. We strive to ensure prompt, convenient, and cost-effective shipping options for all our customers.